Shipping Policy
At Cartivory, we strive to provide a smooth and convenient shopping experience. Please review our shipping policy below for information about order processing, shipping fees, and delivery times.
1. Order Processing Time
All orders are subject to order verification, quality checks, and packaging before shipment.
Orders are generally sent to our fulfillment partners for dispatch within 24 hours after the order is placed. Additional processing by our fulfillment partners and shipping carriers typically takes 1–2 business days.
Please note that processing times may vary during holidays, peak seasons, or periods of high order volume.
2. Shipping Methods & Fees
We currently offer the following shipping options for orders delivered within the United States:
| Shipping Method | Estimated Delivery Time | Order Amount | Shipping Fee |
|---|---|---|---|
| Standard Shipping | 7–18 business days | Orders under $39 | $6.99 |
| Free Shipping | 7–18 business days | Orders of $39 or more | Free |
Free Shipping: Orders totaling $39 or more qualify for free standard shipping. Orders below $39 are subject to a $6.99 standard shipping fee.
Delivery times are estimates and may vary depending on the destination, carrier operations, weather conditions, and other circumstances beyond our control.
3. Order Tracking
Once your order has shipped and tracking information becomes available, you can use the tracking details provided to check your shipment status.
Please allow some time for tracking information to update after dispatch, as carriers may need additional time to scan and process your package.
4. Shipping Delays
Although we do our best to ensure timely delivery, delays may occasionally occur due to carrier issues, severe weather, holidays, customs procedures where applicable, or other unforeseen circumstances.
If your order has not arrived within 30 days, please contact us at info@cartivory.com so we can review the situation and assist you.
5. Incorrect Shipping Information
Please ensure that your shipping address and contact information are accurate when placing your order.
If you notice an error in your shipping details, contact us as soon as possible at info@cartivory.com. We cannot guarantee that changes can be made once an order has entered processing or has been shipped.
6. Contact Us
If you have any questions about shipping, delivery times, or your order status, please contact us:
Email: info@cartivory.com
Thank you for shopping with Cartivory!
Cartivory — Little Discoveries. Everyday Delight.