Privacy policy

At Cartivory ("we," "us," or "our"), accessible at https://cartivory.com, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, browse our products, make a purchase, or communicate with us.

By using our website, you acknowledge that you have read this Privacy Policy.

1. Personal Information We Collect

We may collect the following categories of personal information, depending on how you interact with our website.

Personal and Contact Information

When you place an order, contact us, or voluntarily provide information, we may collect your name, email address, phone number, billing address, and shipping address.

Order and Transaction Information

We may collect information about products you purchase, order history, transaction details, shipping information, payment status, and other information necessary to process your order.

Payment information is processed through the payment providers available at checkout. We do not intend to collect or store full payment card details directly unless expressly stated.

Device and Usage Information

When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, time zone, referring pages, pages viewed, products you browse, and interactions with our website.

Cookies and Similar Technologies

We may use cookies, pixels, and similar technologies to operate our store, remember preferences, understand website usage, improve shopping experiences, and support advertising activities, depending on your privacy settings and our website configuration.

2. How We Use Your Information

We may use personal information for the following purposes:

  • Order fulfillment: To process payments, confirm orders, arrange shipping, and deliver products.

  • Customer service: To respond to questions, provide order updates, and assist with returns, refunds, or other concerns.

  • Website improvement: To understand how visitors use our website and improve product selection, navigation, and shopping experiences.

  • Marketing and advertising: Where permitted by law and applicable privacy preferences, to communicate promotions, measure advertising performance, and show relevant advertisements.

  • Security and fraud prevention: To detect suspicious activity, protect transactions, and maintain website security.

  • Legal compliance: To meet applicable legal, tax, accounting, and regulatory obligations.

We will use personal information in ways consistent with this Privacy Policy and applicable law.

3. How We Share Your Information

We may disclose personal information to third parties when reasonably necessary to operate our store, fulfill your orders, or provide requested services.

These parties may include:

Shopify: Our online store is powered by Shopify, which provides the ecommerce infrastructure and related services necessary to operate our website.

Payment Providers: Payment service providers process payments and help protect transactions.

Shipping and Fulfillment Providers: Shipping carriers, fulfillment partners, and other relevant service providers may receive the information necessary to prepare and deliver your orders.

Analytics and Advertising Partners: Depending on our website configuration and your privacy choices, we may use analytics tools and advertising platforms, such as Meta, to measure advertising effectiveness and support marketing activities.

Professional and Legal Service Providers: We may disclose information to professional advisers, regulators, law enforcement agencies, or other parties when required or permitted by law.

We do not disclose personal information to third parties for their independent purposes except as described in this Privacy Policy or as otherwise permitted by applicable law.

4. Cookies and Advertising Technologies

Our website may use cookies and similar technologies to:

  • Keep products in your shopping cart.

  • Remember certain preferences.

  • Understand website traffic and performance.

  • Measure the effectiveness of advertising campaigns.

  • Support relevant advertising where enabled and permitted.

Some third-party services may collect information about your activity across different websites or services, depending on their configuration and your privacy choices.

You can manage certain cookie preferences through our website's cookie banner or privacy settings, where available. You can also adjust your browser settings to block or delete cookies. Please note that disabling certain cookies may affect website functionality.

Where required by law, we will seek consent before using non-essential cookies or similar technologies.

5. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer support, resolving disputes, preventing fraud, and meeting legal or accounting obligations.

Retention periods may vary depending on the type of information and the applicable legal requirements.

When personal information is no longer reasonably necessary, we will take appropriate steps to delete, anonymize, or otherwise dispose of it, subject to applicable law and legitimate recordkeeping requirements.

6. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of information transmitted through the internet.

You should take reasonable precautions when sharing personal information online.

7. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate personal information.

  • Request deletion of certain personal information.

  • Obtain a copy of certain personal information in a portable format.

  • Opt out of certain sales, sharing, or targeted advertising activities, where applicable.

  • Withdraw consent where processing is based on consent.

  • Appeal certain decisions regarding your privacy requests, where required by law.

To exercise an applicable privacy right, contact us at info@cartivory.com.

We may need to verify your identity before processing certain requests. Some requests may be subject to legal exceptions.

We will not unlawfully discriminate against you for exercising privacy rights available under applicable law.

California Residents

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act, may provide you with additional rights, subject to applicable eligibility requirements and exceptions.

These rights may include the right to know about personal information collected, access or delete certain personal information, correct inaccurate information, and opt out of the sale or sharing of personal information as defined by applicable law.

If we engage in activities that require a specific opt-out mechanism, we will provide the applicable method in accordance with legal requirements.

To submit a privacy request, contact info@cartivory.com.

Other U.S. State Residents

Residents of other U.S. states may have additional privacy rights under their applicable state privacy laws. Where applicable, you may request access to, correction of, or deletion of personal information, or opt out of certain data processing activities.

Please contact us if you would like to exercise a privacy right available to you.

8. Children's Privacy

Our website is intended for a general shopping audience and is not directed toward children under 13.

We do not knowingly collect personal information directly from children under 13 without legally required authorization.

If you believe a child has provided personal information to us inappropriately, please contact us at info@cartivory.com so we can review the situation and take appropriate action.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices, content, or security of third-party services that we do not operate.

We encourage you to review the privacy policies of those third parties before providing personal information to them.

10. International Data Transfers

Your personal information may be processed or stored in countries other than the country where you live, depending on the locations of Shopify and our service providers.

Data protection laws in those countries may differ from those in your jurisdiction.

Where required, we will take appropriate steps to protect personal information when it is transferred internationally.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, or applicable legal requirements.

When we make changes, we will revise the "Last Updated" date at the top of this page. Where required by law, we will provide additional notice or obtain consent for material changes.

We encourage you to review this page periodically.

12. Contact Us

If you have questions about this Privacy Policy or would like to exercise your applicable privacy rights, please contact us:

Store Name: Cartivory

Website: https://cartivory.com

Email: info@cartivory.com

We will review your inquiry and respond in accordance with applicable law.

Thank you for trusting Cartivory.

Cartivory — Little Discoveries. Everyday Delight.