Refund Policy
At Cartivory, your satisfaction matters to us. If something isn't right with your purchase, we're here to help. Please review our return and refund policy below.
1. Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, items must generally be:
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Unused and in their original condition.
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Returned with their original packaging, accessories, and included parts.
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Accompanied by proof of purchase or your order number.
Certain items may not be eligible for return due to their nature, hygiene considerations, or other applicable restrictions. Please contact us before returning any item if you're unsure whether it qualifies.
2. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us at info@cartivory.com.
To help us resolve the issue quickly, please include:
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Your order number.
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A brief description of the issue.
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Clear photos or videos showing the item and any damage, if applicable.
We'll review your request and work with you on an appropriate resolution, which may include a replacement or refund.
3. How to Request a Return
To start a return, email info@cartivory.com with the subject line "Return Request" and include your order number and reason for the return.
Our customer support team will review your request and provide instructions if the return is approved.
Please do not send items back before receiving return instructions from us. Returns sent without prior authorization may not be processed correctly.
4. Return Shipping Costs
For returns due to a change of mind or other reasons not caused by an error on our part, the customer may be responsible for return shipping costs.
If an item arrives damaged, defective, or incorrect, please contact us so we can review the issue and explain the available resolution.
5. Refunds
Once an approved return has been received and inspected, we'll notify you of the refund decision.
If approved, your refund will be issued to the original payment method. Please allow additional time for your bank or payment provider to process and post the refund.
Shipping fees paid on the original order may not be refundable for change-of-mind returns, except where required by applicable law or otherwise stated by us.
6. Exchanges
If you receive a damaged, defective, or incorrect item, please contact us at info@cartivory.com.
We'll review the situation and let you know whether a replacement or another suitable resolution is available.
7. Late or Missing Refunds
If you haven't received your refund after we've confirmed that it was issued:
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Check your bank account or payment account.
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Contact your card issuer or payment provider, as processing times may vary.
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If you still need assistance, email us at info@cartivory.com.
8. Contact Us
If you have any questions about returns or refunds, please contact us:
Email: info@cartivory.com
We're committed to helping you have a positive shopping experience with Cartivory.
Cartivory — Little Discoveries. Everyday Delight.